Privacy Policy

MHISTY CHIPS

PRIVACY POLICY, CONSUMER PROTECTION POLICY & TERMS OF USE

Effective Date: 19 August 2026
Last Updated: 19 August 2026


1. INTRODUCTION

Mhisty Chips ("Mhisty Chips", "we", "us", "our" or "the Company") is committed to protecting the privacy, safety, rights and interests of our customers, consumers, visitors, distributors, retailers and other persons who interact with our products, services, website, social media platforms or business operations.

This Privacy and Consumer Protection Policy explains how Mhisty Chips collects, uses, stores and protects personal information and how we seek to ensure that consumers receive safe, properly described and reasonably satisfactory products.

This Policy is intended to operate consistently with applicable laws and regulations of the Federal Republic of Nigeria, including:

  • The Constitution of the Federal Republic of Nigeria 1999, particularly the constitutional protection of privacy under Section 37;

  • The Nigeria Data Protection Act 2023 ("NDPA");

  • The Federal Competition and Consumer Protection Act 2018 ("FCCPA");

  • Applicable NAFDAC laws, regulations and guidelines governing food products, food safety, packaging, labelling and advertising; and

  • Other applicable Nigerian laws, regulations, standards and lawful directives of competent regulatory authorities.

Section 37 of the Nigerian Constitution guarantees and protects the privacy of citizens, including their correspondence and telephone communications.

The NDPA further establishes the framework for lawful, fair, transparent and secure processing of personal data in Nigeria.

PART A — PRIVACY POLICY

2. OUR COMMITMENT TO PRIVACY

Mhisty Chips respects the privacy of every customer and will take reasonable measures to protect personal information against unauthorised access, disclosure, alteration, loss, misuse or destruction.

We will collect and process personal information only for legitimate business purposes and in accordance with applicable Nigerian data-protection requirements.

We will not intentionally sell, rent or unlawfully disclose customers' personal information to third parties.

3. INFORMATION WE MAY COLLECT

Depending on how you interact with Mhisty Chips, we may collect information including:

3.1 Personal Information

  • Full name;

  • Telephone number;

  • Email address;

  • Delivery address;

  • Billing address;

  • State, city or general location;

  • Customer-service correspondence;

  • Order information;

  • Transaction information; and

  • Other information voluntarily provided by the customer.

3.2 Technical Information

Where our website or digital platforms are used, we may collect limited technical information such as:

  • IP address;

  • Browser type;

  • Device information;

  • Website usage information;

  • Cookies and similar technologies; and

  • Security or access logs.

We will seek to limit collection to information that is reasonably necessary for the relevant purpose.

4. HOW WE USE PERSONAL INFORMATION

Mhisty Chips may process personal information for purposes including:

  1. Processing and fulfilling customer orders;

  2. Arranging delivery;

  3. Responding to customer enquiries;

  4. Processing payments through authorised payment providers;

  5. Providing receipts and transaction records;

  6. Managing customer accounts where applicable;

  7. Handling complaints and product-related enquiries;

  8. Improving our products and services;

  9. Preventing fraud, abuse and unauthorised transactions;

  10. Maintaining business and accounting records;

  11. Meeting legal and regulatory obligations;

  12. Communicating important service information; and

  13. Sending marketing communications where legally permitted and where appropriate consent has been obtained.

We will not use personal information for a purpose that is incompatible with the purpose for which it was collected unless permitted or required by law.

5. LAWFUL PROCESSING

Mhisty Chips will process personal data on an appropriate lawful basis under applicable data-protection law.

Depending on the circumstances, this may include:

  • Consent;

  • Performance of a contract;

  • Compliance with a legal obligation;

  • Protection of legitimate interests; or

  • Another lawful basis recognised by applicable Nigerian law.

The NDPA requires personal data processing to be fair, lawful, transparent, purpose-specific, limited to what is necessary and appropriately secured.

6. MARKETING COMMUNICATIONS

Where Mhisty Chips sends promotional communications, customers may have the opportunity to opt out of receiving such communications.

Customers may request that promotional communications stop by contacting Mhisty Chips through our official customer-service channels.

Stopping marketing communications will not necessarily prevent us from sending important transactional or service-related communications where those communications are necessary.

7. SHARING OF PERSONAL INFORMATION

We may share limited personal information with trusted third parties where reasonably necessary to provide our services or comply with the law.

Such parties may include:

  • Payment processors;

  • Delivery and logistics providers;

  • Technology and hosting providers;

  • Professional advisers;

  • Regulatory authorities;

  • Law-enforcement agencies where legally required; and

  • Other authorised service providers.

Where third-party processors handle personal information on our behalf, Mhisty Chips will take reasonable steps to ensure that appropriate confidentiality and security measures are maintained.

8. DATA SECURITY

Mhisty Chips will implement reasonable technical and organisational safeguards designed to protect personal information against:

  • Unauthorised access;

  • Unauthorised disclosure;

  • Accidental loss;

  • Destruction;

  • Alteration;

  • Misuse; and

  • Other unlawful processing.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Where a personal-data breach occurs that requires notification under applicable law, Mhisty Chips will take the appropriate steps required by law.

9. DATA RETENTION

We will retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to fulfil contractual or business requirements, to resolve disputes, to maintain appropriate records, or to comply with legal and regulatory obligations.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.

10. YOUR DATA PROTECTION RIGHTS

Subject to applicable law and any lawful limitations, customers may have rights including:

  • The right to be informed;

  • The right to access personal information;

  • The right to request correction of inaccurate information;

  • The right to object to certain processing;

  • The right to restrict processing in applicable circumstances;

  • The right to data portability;

  • The right to request deletion or erasure where applicable;

  • The right to withdraw consent where processing is based on consent; and

  • The right to lodge a complaint with the appropriate supervisory authority.

The Nigeria Data Protection Commission identifies these rights under Sections 34–38 of the NDPA.

PART B — CONSUMER PROTECTION POLICY

11. OUR CONSUMER PROTECTION COMMITMENT

Mhisty Chips is committed to treating consumers fairly, honestly and transparently.

The FCCPA establishes a framework for protecting consumers and promotes access to safe products and protection of consumer rights in Nigeria.

Accordingly, Mhisty Chips will endeavour to:

  • Provide accurate product information;

  • Display applicable prices clearly;

  • Avoid deceptive or misleading representations;

  • Provide products that are reasonably suitable for their intended purpose;

  • Maintain appropriate product-quality and safety standards;

  • Handle customer complaints fairly;

  • Provide appropriate remedies where required by law; and

  • Respect consumers' statutory rights.

12. RIGHT TO CLEAR AND ACCURATE INFORMATION

Consumers are entitled to receive material information about products in clear and understandable language.

Mhisty Chips will endeavour to provide accurate information relating to:

  • Product name;

  • Product type;

  • Ingredients;

  • Net quantity;

  • Applicable allergens or warnings;

  • Manufacturing information where required;

  • Batch information;

  • Expiry or best-before information where applicable;

  • Storage instructions;

  • Applicable price;

  • Delivery charges where applicable; and

  • Other information required by law.

The FCCPA recognises consumers' right to information in plain and understandable language and full disclosure of applicable prices and material facts.

13. FOOD SAFETY AND QUALITY

Mhisty Chips is committed to producing, packaging, storing and distributing its products in a manner designed to protect consumers from contamination, deterioration and other reasonably foreseeable food-safety risks.

Where applicable, Mhisty Chips will comply with NAFDAC requirements concerning food registration, packaging, labelling, manufacturing and advertising.

NAFDAC's requirements for pre-packaged foods include clear and accurate labelling and specified information such as product identity, manufacturer information, registration information, batch number, manufacturing/expiry information, net contents, ingredients and applicable warnings.

Consumers should always check the product packaging for applicable storage instructions, batch information and expiry/best-before information before consumption.

14. PRODUCT LABELLING

Mhisty Chips will endeavour to ensure that product labels are clear, accurate and not misleading.

We will not intentionally make false or deceptive claims regarding:

  • Ingredients;

  • Nutritional characteristics;

  • Product quality;

  • Health benefits;

  • Quantity;

  • Origin;

  • Manufacturing process; or

  • Other material characteristics of our products.

NAFDAC regulations require pre-packaged food labels to contain specified information and prohibit the sale or use of food products with expired or improperly altered expiry information.

15. ADVERTISING AND PROMOTIONS

All Mhisty Chips advertisements and promotional materials should be accurate, clear and capable of being understood by consumers.

We will not intentionally use advertising that is false, deceptive, fraudulent or likely to materially mislead consumers.

Food advertising will also be conducted in accordance with applicable NAFDAC requirements.

NAFDAC's food-advertising regulations require food advertising to be accurate, complete and clear and prohibit misleading claims or representations.

PART C — ORDERS, PAYMENTS, RETURNS AND REFUNDS

16. PRODUCT ORDERS

Before completing an order, customers should review:

  • Product selection;

  • Quantity;

  • Applicable price;

  • Delivery information;

  • Applicable delivery charges; and

  • Any applicable terms and conditions.

Mhisty Chips will endeavour to provide relevant information before payment is completed.

17. PRICES

Prices displayed by Mhisty Chips should be communicated clearly before purchase.

Where applicable, additional charges such as delivery fees should be disclosed before payment.

The FCCPA recognises consumers' right to full disclosure of material pricing information.

18. PAYMENT

Where online or electronic payment is available, payments may be processed through authorised third-party payment providers.

Mhisty Chips does not intend to store customers' complete card details where payment processing is handled by an authorised payment processor.

Customers should never disclose their PIN, password, OTP or other confidential banking credentials to Mhisty Chips staff or unauthorised persons.

19. DELIVERY

Mhisty Chips will make reasonable efforts to deliver products within the communicated delivery period.

Delivery times may be affected by circumstances outside our reasonable control, including:

  • Traffic;

  • Weather;

  • Logistics disruptions;

  • Public emergencies;

  • Network or technology failures;

  • Address-related problems; or

  • Other unforeseen circumstances.

Where a significant delay occurs, customers should be notified where reasonably practicable.

20. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If a customer receives:

  • A damaged product;

  • A defective product;

  • An incorrect product;

  • An expired product; or

  • A product materially different from what was ordered,

the customer should contact Mhisty Chips as soon as reasonably practicable.

The customer may be requested to provide:

  • Order details;

  • Receipt or proof of purchase;

  • Photographs or videos of the product;

  • Batch information; and

  • Other information reasonably necessary to investigate the complaint.

Where the law requires a remedy, Mhisty Chips will provide the applicable remedy.

The FCCPA recognises consumer rights concerning the quality and safety of goods and the right to receive goods reasonably suitable for their intended purpose.

21. RETURNS AND REFUNDS

Because Mhisty Chips sells food products, returns may be subject to health, safety and hygiene considerations.

Nothing in this Policy is intended to remove or restrict a consumer right that cannot lawfully be excluded.

Where a product is defective, unsafe, damaged, incorrectly supplied or otherwise subject to a statutory remedy, Mhisty Chips will assess the matter and provide the remedy required by applicable law.

The FCCPA recognises consumers' rights relating to returns in applicable circumstances and prohibits contractual terms that unlawfully attempt to exclude statutory consumer protections.

PART D — CUSTOMER COMPLAINTS

22. COMPLAINTS PROCEDURE

Mhisty Chips encourages customers to contact us directly whenever they experience a problem with our products or services.

A complaint should, where possible, include:

  • Customer's name;

  • Contact details;

  • Order or transaction number;

  • Product name;

  • Date of purchase;

  • Description of the complaint;

  • Batch number where applicable;

  • Photographs or supporting evidence where relevant; and

  • The customer's preferred resolution.

We will review complaints fairly and make reasonable efforts to provide a timely response.

23. ESCALATION OF CONSUMER COMPLAINTS

If a consumer is unable to resolve a legitimate complaint directly with Mhisty Chips, the consumer may have the right to seek assistance from the appropriate Nigerian regulatory or dispute-resolution authority.

The Federal Competition and Consumer Protection Commission provides a consumer complaint mechanism through which consumers can submit complaints and supporting documentation.

Nothing in this Policy prevents a consumer from exercising any statutory right to seek redress.

PART E — CHILDREN AND PRIVACY

24. CHILDREN

Mhisty Chips does not knowingly seek unnecessary personal information from children.

Where personal information relating to a child is collected, we will handle that information in accordance with applicable Nigerian data-protection and child-protection requirements.

Parents or lawful guardians who believe that a child has provided personal information to us without appropriate authorisation may contact us to request that the matter be reviewed.

PART F — COOKIES AND WEBSITE USE

25. COOKIES

If the Mhisty Chips website uses cookies or similar technologies, they may be used for purposes such as:

  • Website functionality;

  • Security;

  • Remembering preferences;

  • Analytics;

  • Improving website performance; and

  • Understanding how visitors interact with our website.

Where required, we will provide appropriate information and choices regarding cookies.

PART G — THIRD-PARTY SERVICES

26. THIRD-PARTY WEBSITES AND SERVICES

Our website, advertisements or communications may contain links to third-party websites or services.

Mhisty Chips is not responsible for the privacy practices, security or content of third-party websites that we do not control.

Customers should review the applicable privacy policies and terms of third-party providers before providing personal information to them.

PART H — CHANGES TO THIS POLICY

27. POLICY UPDATES

Mhisty Chips may update this Policy from time to time to reflect:

  • Changes in Nigerian law;

  • Regulatory requirements;

  • Changes to our business;

  • New products or services;

  • Changes in technology; or

  • Improvements to our privacy and consumer-protection practices.

The updated version will indicate its effective or last-updated date.

Where required by law, we will provide appropriate notice of material changes.

PART I — GOVERNING LAW

28. GOVERNING LAW

This Policy and the relationship between Mhisty Chips and its customers shall be governed by the laws of the Federal Republic of Nigeria, subject to applicable constitutional provisions, statutory rights, regulatory requirements and lawful jurisdiction.

Nothing contained in this Policy is intended to exclude, restrict or waive any consumer right, privacy right or other legal protection that cannot lawfully be excluded, restricted or waived under Nigerian law.

PART J — CONTACT AND PRIVACY REQUESTS

29. CONTACT US

For questions concerning this Privacy Policy, consumer rights, product complaints, returns, refunds, personal-data requests or other concerns, customers may contact Mhisty Chips through our official customer-service channels.

Mhisty Chips
Address: [Insert Business Address]
Email: [Insert Official Email Address]
Phone: [Insert Official Phone Number]
Website: [Insert Website]
Customer Service: [Insert Customer Service Details]

For privacy-related requests, customers should clearly state the nature of their request and provide sufficient information to enable us to verify and respond appropriately.

30. IMPORTANT LEGAL NOTICE

This document is intended to serve as a practical privacy and consumer-protection policy for Mhisty Chips. It should be reviewed and customised to reflect the Company's actual business structure, products, manufacturing arrangements, website functionality, payment providers, delivery arrangements, data-processing activities and regulatory status.

Mhisty Chips should also ensure that its food products, manufacturing premises, packaging and advertisements comply with applicable NAFDAC requirements before commercial distribution. NAFDAC provides specific registration and labelling requirements for food products in Nigeria.

This Policy does not replace professional legal advice or any mandatory requirement imposed by a competent Nigerian regulatory authority.

© 2026 Mhisty Chips. All Rights Reserved.